For group courses (online and face-to-face):
The deadline for requesting withdrawal from a course is one day before the course begins. If you inform the ROLANG team before the course commencement date about your withdrawal, we will refund you the course fee, minus an administrative charge of 10%. No credits are reimbursed after the course starts.
Group courses cannot be cancelled after their start date. If you miss one class, you will get an e-mail with an update and the homework. For the online group lessons, the session will be recorded.
For private lessons (online and face-to-face):
We kindly ask you to keep a record of your planned lesson dates and times. In case you can not attend a planned session, please give us 24-hour prior notice. The planned session fee will be charged in case the cancellations are not made with prior notice of 24 hours.